KICK Swim Centre Terms & Conditions

All patrons and students agree to abide by the following Terms & Conditions upon enrolment into any of KICK Swim Centre’s programs.

New Enrolments

• All new students over the age of 3 must undergo an assessment prior to enrolling into a class.
• Students will be assigned a skill/class level based on this assessment.
• No assessment required for children under 3 years of age.
• It is imperative that KICK Swim Centre is informed PRIOR to an assessment or allocation of a class if a swimmer has any special needs, including but not limited to, behavioural, medical or learning, so we may cater to these needs.
• Swimming terms are aligned with the QLD Public School Terms
• Mid-term enrolments are accepted; however, they are subject to availability. Fees will be charged Pro Rata for the remainder of term.

Perpetual Enrolment

• Enrolments will be automatically rolled over into subsequent terms unless written notice of cancellation is received.
• Part term enrolments will not be accepted.
• You will be notified (via email) of any permanent lesson time/day/instructor changes due to your child progressing to a new level or necessary timetable changes, approximately 2 weeks prior to the new term starting.
• Every effort will be made to adhere to the timetable; however, KICK Swim Centre reserves the right to consolidate classes, alter timetables, program schedules, and change teachers to suit seasonal and usage requirements as necessary. 
• As per our communication policy, please make sure the swim school has up-to-date details for your family.
• The full term must be paid for regardless of any missed lessons due to holidays, camps, performance rehearsals, religious holidays etc.
• Classes will not go ahead on a Public Holiday and are not included in the term fees.

Payments

• Enrolments are only confirmed once full payment of term fees has been received.
• Children will not be allowed to participate in their lesson if term fees remain outstanding.
• Rolled over enrolment fees will be automatically invoiced (via email) 1-3 weeks from the end of the current Term for the following Term. Invoices MUST BE PAID by the nominated due date on the invoice.
• All invoice account details must be kept up-to-date and are the responsibility of the account holder. Details can be managed via the customer portal.
• POS transactions are accepted poolside for merchandise, food and beverages.
• We accept Cash, EFTPOS, VISA, Mastercard and AMEX.
• Please choose your class carefully as we have a ‘no refund policy’. Swim school fees are payable at reception by EFT or cash. Payment can also be made via the iClass Pro Customer portal using credit card (additional transaction fees apply, please see table below). We do not accept cheques. Fees are to be paid in full by the due date. 

   Credit/Debit Card Transaction Fees

Cancellation Policy

• 30 days’ notice is required to cease enrolment for the next term.
• If you choose to cancel the term once payment has been made, KICK Swim Centre DOES NOT give refunds. In certain cases, KICK Swim Centre will offer a credit valid for 12 months, but this is only assessed on a case by case basis and needs to be applied for in writing.
• There will be no refund of unused fees for mid-term cancellations. 
• No refunds or credits will be issued should you choose to change to a different class within the term.

Fee Credits

• Should you not be able to attend more than 5 consecutive classes due to illness/injury a medical suspension form and medical certificate must be supplied. 
• In the event of injury/illness as described above, a credit will be issued on your account.
• If a credit is claimed, your class spot will be vacated, and you will need to re-enrol on return. Places cannot be held.

Absences

• In order to qualify for a Make up Token, a notice of absence must be submitted via the customer portal or email at least 1 hour prior to class commencing.
• Notice of absences will not be accepted in person on the pool deck.
• Corresponding make up classes can only be booked once a Notice of Absence has been submitted.

Make Up Classes

• One make up class can be booked via the customer portal once a Notice of Absence has been submitted.
• Make up classes are subject to the approval of KICK management. You will be notified of acceptance of, and able to view booking via the customer portal
• Make up classes cannot be booked in the first 2 weeks of term.
• Make up classes cannot be booked during school holiday programs.
• Non-medical make up classes are limited to 2 per term per student.
• An additional medical make up class can be allocated after a medical certificate has been submitted to herveybay@kickswim.com.au 
• Make ups do not need to be taken at the time of submitting a Notice of Absence.
• KICK must be notified of a student being absent at least 1 hour prior to a class commencing.
• Make ups can be taken in advance of the scheduled class for which a Notice of Absence was submitted.
• Make ups must be used within the same term as the corresponding absences.
• The make up lesson will expire at the end of the term in which the absence occurred.
• Booked make ups cannot be modified. The class will be forfeited if not attended or cancelled.
• Make ups can only be booked in an alternate class of the students current or assessed level.
• Make ups are strictly limited by availability and cannot be guaranteed. Missed classes will not be credited or refunded. 
• Make ups are non-transferrable and can only be used by the enrolled student. (Sibling transfers, etc not accepted).
• Make ups are unavailable for accounts that are in arrears.

Class Progression/Changes

• Assessments are held 2-3 weeks prior to the end of each term. However, students who have achieved all the skill requirements for their current level may be approved by the supervisor to move to the next level (mid-term), subject to class availability.
• Students can remain in current class until an available spot is secured in the next level, however, only skills for the current nominated class level will be taught. 
• Students may be required to change times/days in order to secure a class at the new appropriate level. 
• Maximum class numbers cannot be exceeded.

KICK Instructors

• All instructors at KICK Swim Centre have a Working with Children Blue Card.
• All instructors are certified in CPR.
• All instructors are fully qualified by at least one of the following accrediting bodies: Austswim, Swim Australia (ASCTA) or Royal Life Saving.
• Instructor continuation is not guaranteed term to term.
• Requests to have a specific instructor will be considered but cannot be guaranteed.
• KICK Swim Centre reserves the right to alter instructor and/or class times if required.
• Instructors and coaches working at KICK Swim Centre cannot be approached to teach privately outside the swim school. If any parent is found soliciting KICK instructors, KICK reserves the right to expel your child with no refund or credit given for any remaining lessons.

Communication Policy

• Our preferred method of communication is via email or our customer portal. Please ensure that you check your nominated email address (and keep it up-to-date) as we will send you enrolment updates and all other relevant information via email.
• It is your responsibility to inform us of any changes to your personal details. Details can be updated via the customer portal.

HEALTH & SAFETY

Illness and Communicable Diseases

Please respect our precautionary health rules and refrain from lessons if your child is suffering from any of the following: ANY contagious disease e.g. conjunctivitis, rubella, flu, gastro, fever, common cold, runny infected noses, sore throats, cold sores, ringworm, head lice and urinary tract infection, or any illness (however small) if there is a risk to others. The instructors have the right to refuse a child who shows clear signs of illness in their class.

COVID-19 & Flu Specific Precautions

• If you or your children are unwell with a fever, fatigue, infection or any gastro, please do not come to KICK until after those symptoms subside. 
• Frequently wash hands with soap and water, hand wipes and/or sanitiser:
  - prior to passing your children to their instructor, as well as after their lesson;
  - after coughing or sneezing; before and after eating; and
  - after going to the toilet.
  Hand washing is the key to prevent the spread of germs!
• Cover coughs and sneezes with a tissue or by coughing/sneezing into your elbow. Encourage your children to do the same. Dispose of used tissues immediately
• Use alcohol-based hand sanitisers, which are located throughout the pool premises.
• Avoid unnecessary contact with others through touching, kissing, hugging, handshaking and other intimate contact.
• Avoid touching your eyes, nose or mouth.

Aqua Nappies & Swimming Attire

• All students under the age of 3, and any child who is not yet toilet trained, must wear a swimming nappy.
  - Swim nappies are available for purchase from our merchandise area.
• Only approved swimwear will be allowed in the pool.
• Swimming caps must be worn by all swimmers with the exception of parents/guardians. 
• Goggles are recommended for all swimmers except babies.
• NOTE: For health & safety reasons, we do not supply communal goggles and caps. If you forget either of these items, you will need to purchase them from the pool shop.  However, we do have a small communal stash for mishaps that may happen during a session (ie. goggles break), just enquire at the pool reception.

Pool & Pool Area 

• Children are not permitted to enter the water until the start of their lesson.
• ​Children must leave the water as soon as their lesson is finished.
• No child is permitted in the water if there are no teachers present.
• We have a ‘no diving policy’.
• Students and their parents must always follow and observe all safety rules and the directions of staff.
• Please do not allow your child to run anywhere on the KICK premises. We have wet floors and they can be slippery.
• Changing areas are available for your convenience.
• All children under the age of 12 must be always accompanied by an adult or guardian (over the age of 18), unless prior arrangement has been made with staff / management.
• No balls, ball games, running, skating, bikes or scooters will be permitted in the pool area.

Code of Conduct

• KICK Swim Centre management, staff and teachers reserve the right to remove any student / child who they believe to be behaving in a dangerous or disruptive manner.
• Management reserves the right to refuse entry, cancel enrolments, and request student/parent/guardian to vacate the premises should they not behave in a respectful and responsible manner.
• While parents are encouraged to watch classes, parents must not approach teachers during lessons.
• All students and their guests must always remain under the supervision of the responsible adult. 
• ​KICK Swim School and its surrounds are non-smoking areas.

Child Safety 

KICK Swim Centre will uphold practices that promote the safety, welfare and wellbeing of children and young people. All members and guests must behave accordingly.  Our commitment to Child Safety:

• KICK Swim Centre is committed to child safety. 
  
• We want children to be safe, happy and empowered. 
  
• We support and respect all children, as well as our staff and volunteers. 
  
• We are committed to the safety, participation and empowerment of all children. 
• We have zero tolerance of child abuse, and all allegations and safety concerns will be treated very seriously and consistently with our robust policies and procedures. 
  
• We have legal and moral obligations to contact authorities when we are worried about a child’s safety, which we follow rigorously. 
  
• KICK Swim Centre is committed to preventing child abuse and identifying risks early, and removing and reducing these risks. 
  
• KICK Swim Centre has robust human resources and recruitment practices to reduce the risk of child abuse by staff and volunteers. 
  
• KICK Swim Centre is committed to regularly training and educating our staff and volunteers on child abuse risks. 
  
• We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability. 
  
• All employees at KICK Swim Centre have a Working with Children (NSW)  or Blue Card (QLD) as required by relevant legislation, as well as KICK Swim Centre being registered as a Working with Children (NSW) and Blue Card (QLD) Employer.

Photo / Video Policy

• It is a condition of entry to KICK Swim Centre that a person will not operate any visual recording equipment in the facility without pre-approval from KICK. Any person breaching this condition must immediately leave if directed to do so by a member of the staff. Please enquire with the manager if you wish to operate visual recording equipment on the premises. We ask that you respect the wishes of other patrons who may not wish to have themselves or their children filmed whilst using the KICK pool.
• Under no circumstances are cameras, video cameras or mobile phones to be used in change room areas or showers.
• Periodically, KICK Swim Centre will conduct professional photoshoots for the purpose of promoting the school. When a photoshoot has been arranged, patrons attending at that time will be informed and required to sign a photo/video waiver if they agree to participate. We respect the wishes of individuals who do not wish to participate in these activities.

Limitation of Liability

You understand that you and/or your child will be engaging in activities that may involve risk of personal injury or illness and which may also involve the risk of economical/property loss and damage. You also understand that there may be risks involved that are not known to you and/or your child or to the KICK Swim School or may not be foreseen or reasonably foreseeable at this time or at the time of using the KICK Swim Centre facilities or participating in the KICK Swim Centre program. In consideration of your enrolment in the KICK Swim Centre Program, you hereby release and forever discharge KICK Swim Centre from all actions, suits, proceedings, claims, demands, losses, damages, penalties, fines, costs and expenses howsoever arising that you may have incurred arising from or in connection with your and /or your child’s use of KICK Swim Centre facilities and equipment, or from being on KICK Swim Centre premises to the fullest extent permitted by law and whether caused or contributed to (directly or indirectly) by any act of negligence, breach of duty or default/omission on the part of The KICK Swim Centre and its respective owners, directors, officers, employees or agents.
In consideration of enrolment to you and/or your child, you and/or your child agree that KICK Swim Centre will not be liable for any loss, damage or theft of any of your and/or your child’s property.
KICK Swim Centre will not be liable for any death, personal injury or illness occurring on the KICK premises or as a result of use of facilities or equipment.

Privacy policy

In accordance with the Privacy Act 2001, all information that is collected and stored by KICK Swim Centre will only be used for the purpose of administration, enrolment, and in the case of an emergency. In addition, KICK Swim Centre will only use the contact details that you have provided to contact you in relation to KICK Swim Centre activities and will not release your details to a third party.